Cancellation & Refund Policy
City Light InfoTech Technologies values customer satisfaction above all. If we are unable to fulfill the mutually agreed functional requirements or deliver within the project scope, refund terms apply as per our service agreement.
For custom development milestones, written notification or email to our office within 30 days is necessary. We evaluate requests based on deliverables produced and work diligently to resolve any concerns or issue refunds in accordance with contract terms.
Transparent Milestone-Based Billing & Refund Procedures
We follow an honest, milestone-driven development process where clients review and approve work at each stage (Wireframes, Prototype, Beta Testing, and Final Deployment). In the rare event of an irreconcilable scope divergence, our dedicated grievance desk evaluates logs and processes refunds smoothly and fairly within 7-10 business days.